Delegates explore their own management and leadership style and identify areas for development. They will learn a range of key skills essential for getting the very best out of people in today's business environment.

• Understand the difference between management and leadership
• Know how to use leadership skills to improve their own personal performance
• Understand how to maximise the potential from others using leadership, motivation and teamwork
• Be able to coach, develop, support and motivate their people for improved effectiveness

• How to move from management to leadership
• How to lead change
• How to apply the 'Action Centred Leadership' model
• The importance of empowerment - creating the right environment for profitability
• How to interpret their own management/leadership style and how it effects the team
• How to motivate people to achieve peak personal performance
• How to communicate effectively
• How to apply effective feedback
• How to overcome limiting beliefs
• How set goals and objectives for self and others
• How to use appraisal techniques
• How to increase personal credibility