CESAB Material Handling UK – Customer Service Excellence – Delegate Feedback

Delegate Testimonials

“Very interesting course with lots of material that could be applied practically from day one. All topics have been relevant and useful and I expect it will make a huge difference to our business both internally and externally. The experience of this online training has been a revelation. I was initially sceptical having attended mostly traditional face to face training courses, however, I now see that I shouldn’t have worried about changing to this new training format. I am confident that we made a good decision to go online for this training and I really look forward to implementing the next steps with the CESAB team.”

Miles Griffin – General Manager – CESAB Material Handling UK.

“The online training was extremely useful because it has given me a lot of useful information to put into practice to improve customer retention, referrals and efficiencies. Keeping the customer as your focus. It was a relaxed presenting style which makes the learning process enjoyable. I found the break-out rooms on Zoom a great way to work with and learn from others, through listening and sharing.”

Gordon Hill – Regional Sales Manager – Handling Truck Services Ltd.

“One of the most useful topics covered on the online programme so far has been the understanding of doing things with a common purpose…following the dealership/CMHE EU guidelines and not just what I think is the right thing to do. We need to build a common way to face and deal with the customer, irrespective of where they are located.”

Luca Giovagnoni – Head of Commercial – CESAB Material Handling Europe.

“The online programme was very useful as I learned lots of new things and it has helped me to see things in a differently…e.g. the importance of looking after long-term, loyal customers rather than chasing new ones and the impact this has on profitability.”

Lorna Reid – Service Office Manager – Stanstone Mechanical Handling Ltd.

“Extremely insightful and educational sessions. I really enjoyed the concepts and thought processes behind the training. The topic I found most useful was improving customer service as a whole by focussing on lots of small improvements which we can make daily which over a period of time will result in massive compound improvements.”

Greg Martin – Director – Champion Materials Handling Ltd.

“The training was extremely useful as I believe customer service is going to be more important than ever post COVID-19. The timing of the training and the reminders of good practice that it provides couldn’t be better.”

Darron Hillier – Sales Director – Angus Lift Trucks Ltd.

“I have been doing this job a long time and bad habits are unfortunately sometimes formed and this programme has made me think about how I deal with issues day to day. The topic I found most useful was about projecting positive energy. I sometimes find this hard when I have had negative energy projected at me which means I may start a conversation in a negative frame of mind about what’s to come – even if it doesn’t turn out that way in the end. This programme has given great information and has been delivered well!”

Karen Palmer – Office Manager – CESAB Material Handling UK.