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Courses (Master Classes)

Customer Service Excellence

Date: 7 October, 2021

Venue: Online

Delegate Rate: £345.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for everybody in the business who have contact with customers…those people who need to polish their interpersonal and communic...
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Coaching Skills for Managers

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is designed for managers, executives, team leaders and anybody wishing to create a supportive environment and coach their team more effectively. Coaching is one of the most effective methods of enhancing performance. It involves del...
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Creative & Innovative Thinking

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

The ‘Creative & Innovative Thinking’ Master Class (currently delivered as two, half-day ‘live & online’ virtual training sessions) is aimed at individuals, groups and teams that have the challenge of how to be constructive and creat...
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Effective Teamwork

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is aimed at everybody within an organisation who need to improve their working relationships with all of their colleagues and by doing so gain a thorough understanding of the impact this will have on customer satisfaction and loyalty. ...
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How to Sell at Trade Shows & Exhibitions

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is for sales managers, sales directors, salespeople and anybody else who is involved in the planning and manning of the trade exhibition stand. Whether you are a small, medium-sized or large business, there is still...
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Leadership & Teambuilding

Date: Call For Info

Venue: Call For Info

Delegate Rate: £295.00

This Master Class is aimed at all managers and supervisors within the business who wish to develop and enhance their leadership and team building skills. Modern performance management centres on ‘achieving results through other people’. As such, ...
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Personal Organisation and Time Management

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is aimed at anyone at any level within the organisation who wish to gain control of their working life in an environment of ever increasing demands and pressures. ‘Effective’ personal organisation and time management skills are ...
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Practical Marketing

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is aimed at sales and marketing, directors, sales managers or senior sales people who require a practical understanding of marketing and who would like to get more out of their marketing budget. The Master Class in ...
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Strategic Purchasing for Key Account Managers

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

Master Class is designed for senior sales professionals and key account sales managers who are responsible for developing key account relationships. This Master Class focuses on the increasingly important role that strategic purchasing now plays in m...
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Stress Management

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is aimed at those people who wish to better manage the pressures they face at work and also for managers who have responsibility to help staff recognise and cope with increasing levels of individual stress. ...
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The Senior Management Programme

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

(Three day programme – each day conducted approximately 8 weeks apart). The programme is designed for area, regional or national sales & marketing managers and directors who have to get the best out of their sales people and keep the team at pe...
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Train the Trainer

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is aimed at both new and experienced trainers from any discipline who wish to understand more about the training role and how to maximise the potential for learning with a group. With business and organisation needs constantly chang...
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5-Day Leadership Development Master Class

Date: 11 May, 2021

Venue: Leeds

Delegate Rate: £1625.00

‘Inspirational and effective’ leadership is one of the most influential and critical elements for an organisation of any type to thrive and expand its operations and it must therefore make good leadership a top priority. This highly interactive 5...
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Effective Recruitment & Selection

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This open Master Class is aimed at all managers and supervisors within the business who are responsible for interviewing and appointing staff, and want to minimise the risk of getting it wrong. Very few managers know how to tell the difference betwee...
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Inspirational Leadership Skills

Date: 18 January, 2022

Venue: Online

Delegate Rate: £395.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for senior and middle-level managers and supervisors from any function within the organisation. The Master Class enables leader...
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Sales Management

Date: 18 January, 2022

Venue: Online

Delegate Rate: £395.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for both new and experienced Area, Regional or National Sales Managers and Sales Directors who have to get the best out of today...
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3-Day Sales Foundation Programme

Date: 21 September, 2021

Venue: Online

Delegate Rate: £975.00

This state-of-the-art 3-day sales foundation programme (delivered as six, half-day ‘live & online’ virtual training sessions – see dates below) is aimed at newly appointed salespeople from any sales background or those with limited training or exp...
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Communication Excellence

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is suitable for Managers, Supervisors, Salespeople & Customer Service Staff; in fact anyone that needs to improve their communication skills with customers or work colleagues. Communicating effectively helps you to motivate o...
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Finance for Non-Financial Managers

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is for all levels of sales people, sales managers and key account managers who need to gain a better understanding of the financial implications of their day to day business decisions. This Master Class shows delegates their essenti...
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Key Account Management

Date: 2 November, 2021

Venue: Online

Delegate Rate: £375.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for National and Key Account sales people who are responsible for winning, developing and retaining high value customers. ...
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Negotiating and Closing

Date: 6 October, 2021

Venue: Online

Delegate Rate: £375.00

This powerful and state of the art negotiation skills Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for salespeople, sales managers, key account managers and any other business ex...
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Performance Psychology for Sales Success

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

This Master Class is designed for experienced field salespeople, internal tele-sales people, key account managers, sales managers and directors. This Master Class is not about presenting features and benefits or handling objections – delegates who attend...
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Presentation Skills

Date: 30 September, 2021

Venue: Preston

Delegate Rate: £375.00

This Master Class is designed for field salespeople, key account managers, sales managers and directors who have to make presentations about products, services, concepts and other business-related subject areas to audiences large and small. It is al...
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Presenting & Selling Online

Date: 30 September, 2021

Venue: Online

Delegate Rate: £375.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is aimed at anybody that has a need to conduct online presentations about products, services and any othe...
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Professional Tele-Selling

Date: 21 September, 2021

Venue: Online

Delegate Rate: £345.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) focuses on the environment in which the internal salesperson works – the need for concentration, the need for the r...
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Prospecting Using Social Media

Date: 2 December, 2021

Venue: Online

Delegate Rate: £195.00

This half-day ‘live & online’ virtual Master Class is designed for field salespeople, marketing managers/executives, sales managers, business owners, business development managers, and sales office personnel who want to use Social Media to generate ...
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Quoting to Win (Developing & Presenting Winning Sales Proposals)

Date: 22 November, 2021

Venue: Online

Delegate Rate: £375.00

This Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is for everybody involved in preparing and presenting written quotations – the managers with overall responsibility, salespeople who deal ...
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Sales Forecasting & Pipeline Management

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

The Sales Forecasting & Pipeline Management Master Class is aimed at Sales Directors and Managers, Key Account Sales Managers and all other Salespeople who need to improve how they manage their sales pipeline and improve the accuracy of their sales f...
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Selling – The Essentials for Success

Date: 21 September, 2021

Venue: Online

Delegate Rate: £375.00

This state-of-the-art Master Class (delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for both new and experienced field salespeople selling either products or services and who are responsible for ...
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Strategic Selling

Date: Call For Info

Venue: Call For Info

Delegate Rate: Call For Info

The Strategic Selling Master Class is aimed at Sales Directors/Managers, National, International and Key/Major Account Sales people who are responsible for winning, developing and keeping high value customers. This programme helps to develop a str...
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Winning Appointments

Date: 11 November, 2021

Venue: Online

Delegate Rate: £345.00

This Master Class (currently delivered as two, half-day ‘live & online’ virtual training sessions – see dates below) is designed for external field salespeople who need to develop their prospecting technique and improve their success ratio when ...
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